Privacy Policy

Edysor Edutech Solutions Private Limited — SICADA AI

Last Updated: 24 June 2026

Website: sicada.ai

Product Platform: platform.sicada.ai

1. Who We Are

Edysor Edutech Solutions Private Limited ("Edysor", "we", "our", or "us") is an education technology organization that develops and operates SICADA AI, an advanced voice-enabled artificial intelligence platform designed for customer engagement, educational solutions, and business process automation.

Scope: This Privacy Policy governs the collection, processing, storage, and use of information across sicada.ai (marketing website), platform.sicada.ai (customer portal and platform), AI-driven voice interactions, demonstrations, customer dashboards, and all associated services made available by Edysor.

2. What Data We Collect

2.1 Demo Requests & Contact Forms

When you request a product demonstration or complete a contact form on sicada.ai, we may collect the following information:

2.2 Communication Authorization

By submitting a demo request or contact enquiry, you authorize SICADA AI to communicate with you through the following methods:

• 📧 Email (demo scheduling, information sharing, and follow-up communication)
• 📱 SMS / WhatsApp (appointment reminders and important updates)
• ☎️ Telephone Calls (demo delivery, support, and consultation)

2.3 Product Updates & Newsletter

If you choose to subscribe to SICADA AI announcements, product releases, newsletters, or early-access programs, we may collect your name and email address to provide relevant communications. You may opt out at any time using the unsubscribe option included in our emails or by contacting info@edysor.ai.

2.4 Website Analytics

We utilize analytics technologies to evaluate how visitors engage with sicada.ai. Information collected may include:

• Pages viewed and features accessed
• Duration of visits and browsing activity
• Browser type, operating system, and device information
• Approximate geographic location at the city or country level
• Traffic source and referral information

Analytics information is generally processed in aggregate form and is not intended to directly identify individual users.

2.5 Cookies

Cookies requiring consent are only activated after permission is granted. Users may review, modify, or withdraw cookie preferences at any time through the cookie management settings available on the website.

2.6 Interactive Demo

• You will be informed that the interaction is taking place with an AI-powered system rather than a human representative
• Voice input is processed in real time to showcase platform functionality
• Voice information generated during the demo session is not retained after completion of the demonstration
• You may optionally provide contact details to receive demonstration summaries or related information

2.7 Customer-Uploaded Data & Knowledge Base

Customer Content: When using the SICADA AI platform (platform.sicada.ai), customers may upload, create, connect, or manage information including:

• Documents, scripts, prompts, and workflow configurations
• Knowledge base articles, FAQs, and support resources
• Lead information, contact databases, and CRM records
• Call recordings, transcripts, and conversation logs
• Business documents and confidential organizational information
• Data received through third-party integrations and APIs

How We Process Customer Content: Customer-provided information is processed solely for the purpose of delivering SICADA AI services in accordance with customer instructions. Specifically:

• Information is processed only to provide requested platform functionality
• Data remains protected through encryption during transmission and storage
• Access is limited to authorized systems and approved personnel
• Customer content is never used to train external AI models without prior written authorization
• Information is not disclosed to unrelated third parties without a valid basis
• Customer data is not utilized for competitive analysis or commercial advantage

A separate Data Processing Agreement (DPA) governs enterprise customer data processing activities and may be requested by contacting privacy@edysor.ai.

2.8 Call Recording & Consent

Call Recording Status: Recording functionality may be available depending on your selected plan, integrations, or platform settings. Customers control recording preferences through the platform dashboard.

Your Responsibility: Customers are responsible for:

• Notifying participants when calls are being recorded
• Securing all legally required permissions and consents before recording conversations
• Complying with applicable call recording regulations and telecommunications laws in all relevant jurisdictions (including TRAI, TCPA, state regulations, and similar requirements)
• Maintaining records demonstrating consent and producing such records when required

Edysor assumes no responsibility for customer non-compliance with applicable recording laws. By enabling recording features, you represent and warrant that all necessary approvals and consents have been obtained.

2.9 Server Logs

For operational and security purposes, our systems automatically generate technical logs that may include:

• IP address information
• Date and time of access requests
• Pages viewed and platform features utilized
• Browser identifiers, device details, and user-agent information

3. How We Use Your Data

We may use collected information to:

• ✅ Respond to enquiries and demonstration requests
• ✅ Arrange, customize, and deliver product demonstrations
• ✅ Provide updates regarding products, services, and follow-up communications
• ✅ Analyze website and platform usage patterns
• ✅ Improve functionality, performance, and user experience
• ✅ Protect systems against misuse, fraud, and unauthorized activity
• ✅ Fulfill legal, regulatory, and compliance obligations

We Do Not:

• ❌ Sell personal information to third parties
• ❌ Send marketing communications without appropriate consent
• ❌ Use demo voice recordings or customer content for AI model training without explicit written approval
• ❌ Share information with unrelated organizations or competitors

4. Data Retention

Information is securely removed after the applicable retention period expires unless a longer retention period is required by applicable law, regulation, or contractual obligation.

5. Data Sharing & Third Parties

We do not trade, rent, or sell your personal information. However, information may be shared with trusted service providers and partners that help us operate, maintain, and deliver SICADA AI services.

All third-party providers are contractually obligated to maintain appropriate privacy, confidentiality, and security standards consistent with GDPR and DPDPA requirements.

For detailed information regarding our infrastructure, subprocessors, security controls, and compliance practices, please refer to our Trust Center & Security Page and Data Processing Agreement (DPA).

6. International Data Transfers

Data Storage & Processing Regions:

• Primary data hosting: AWS Mumbai, India (ap-south-1)
• AI processing infrastructure: AWS us-east-1 (Virginia) to support optimized AI performance and low-latency responses
• Additional deployment locations: may be available to satisfy customer-specific data residency requirements

For EU/UK Users: Your information may be processed across approved geographic regions. Where international transfers occur, SICADA AI implements European Commission-approved Standard Contractual Clauses (SCCs) and other applicable safeguards to ensure adequate protection of personal information.

Available regional deployment options may include:

• India-only hosting (AWS ap-south-1)
• EU-specific data residency options
• Customized regional hosting arrangements, subject to availability

Additional information regarding subprocessors, infrastructure architecture, and compliance certifications is available through our Trust Center & Security resources.

7. AI & Voice Technology Disclosure

SICADA AI utilizes artificial intelligence technologies, including conversational language models, speech recognition systems, and voice synthesis capabilities.

8. Security Measures

To safeguard information, SICADA AI maintains a range of technical, administrative, and organizational security controls, including:

• 🔐 Encryption: TLS 1.3 protection for information in transit and encryption safeguards for stored data
• 🔑 Access Controls: Multi-factor authentication and restricted access policies for authorized personnel only
• 📝 Audit Logging: Comprehensive activity logs retained for a minimum of 90 days
• 🛡️ Continuous Monitoring: Round-the-clock threat detection, monitoring, and SIEM-based security oversight
• ✅ Security Testing: Independent penetration testing and security assessments conducted annually
• 🔒 Infrastructure Protection: Segmented cloud environments, firewall protections, and DDoS mitigation through AWS Shield
• 📋 Compliance & Standards: Security controls aligned with ISO 27001 principles, GDPR requirements, DPDPA 2023 obligations, and ongoing SOC 2 initiatives

Security concerns or responsible disclosure reports may be submitted to: security@edysor.ai

9. Your Rights

Under DPDPA 2023 (India)

You may exercise the following rights under applicable Indian privacy regulations:

Under GDPR (EU/UK)

Individuals located in the European Union and United Kingdom may have the right to:

• Obtain access to personal information
• Correct inaccurate or outdated information
• Request erasure of personal data ("Right to be Forgotten")
• Restrict certain processing activities
• Receive personal information in a portable and machine-readable format
• Object to processing activities or automated decision-making where applicable
• Withdraw previously provided consent
• Lodge complaints with a competent Data Protection Authority

10. How to Exercise Your Rights

11. Grievance & Complaints

12. Children's Data

SICADA AI is designed for business users, organizations, and adults. We do not intentionally collect, process, or store personal information belonging to individuals under the age of 18.

If you believe a minor's information has been submitted to our systems, please contact privacy@edysor.ai. Upon verification, appropriate action will be taken to remove the information, typically within 24 hours.

13. Data Breach Notification

In the event that a security incident affects your personal information:

• We will notify affected individuals within 72 hours where required under GDPR, DPDPA, or other applicable laws
• Notifications will include information regarding the nature of the breach, affected data categories, corrective actions taken, and available rights
• Regulatory authorities, including the Data Protection Board or other competent bodies, will be informed where legally required
• Assistance, guidance, and support resources will be made available to impacted individuals

14. Links to External Websites

SICADA AI services may contain references or links to third-party websites, applications, or online services. This Privacy Policy applies solely to sicada.ai, platform.sicada.ai, and associated services operated by Edysor.

We do not control external websites and are not responsible for their privacy, security, or data-handling practices. Users are encouraged to review the privacy policies of any third-party services they access.

15. Policy Updates

This Privacy Policy may be revised periodically to reflect legal developments, product enhancements, operational updates, or improvements to our security practices.

Where material changes are introduced, notice will be provided by email at least 30 days before the updated policy becomes effective. Continued use of SICADA AI after the effective date will constitute acceptance of the revised Privacy Policy.

16. Contact Us

Acknowledgment: By accessing or using sicada.ai and providing information through our services, you confirm that you have reviewed and understood this Privacy Policy and agree to the collection, processing, storage, and handling of information as described herein.

Edysor Edutech Solutions Private Limited
SICADA AI Privacy Policy v2.2 | Effective Date: 24 June 2026
🔒 ISO 27001 Aligned Controls | 🇪🇺 GDPR Compliant | SOC 2 In Progress | 📋 DPDPA 2023 Compliant
© 2026 Edysor Edutech Solutions Private Limited. All rights reserved.