Privacy Policy

Edysor Edutech Solutions Private Limited — SICADA AI

Last updated: 1 June 2026

Website: sicada.ai

Product Platform: platform.sicada.ai

1. Who We Are

Edysor Edutech Solutions Private Limited ("we", "us", "our") is an education technology company providing SICADA AI — an advanced AI-powered voice platform for customer support, educational applications, and business automation.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit sicada.ai.

2. What Data We Collect

2.1 Demo Requests & Contact Forms

When you request a demo or submit a contact form on sicada.ai, we collect:

2.2 Communication Authorization

By submitting the demo or contact form, you authorize us to contact you via:

• 📧 Email (for demo scheduling, links, follow-up)
• 📱 SMS / WhatsApp (for demo reminders and updates)
• ☎️ Phone Calls (for demo delivery and support)

2.3 Product Updates & Newsletter

If you sign up for SICADA AI product news, updates, or early access, we collect your email address and name to send you product announcements. You can unsubscribe anytime via the link in any email or by contacting info@edysor.ai.

2.4 Website Analytics

We use analytics tools to understand how visitors interact with sicada.ai. This may include:

• Pages visited, features explored, time spent
• Device type, browser, operating system
• Approximate location (country/city level)
• Referral source

Analytics data is aggregated and does not personally identify you.

2.5 Cookies

*We only set cookies if you consent. You can update cookie preferences via the cookie settings link in the footer.

2.6 Interactive Demo

• You will be clearly notified you are interacting with an AI system (not a human)
• Your voice input is processed in real-time to demonstrate AI capabilities
• Voice data is NOT stored after your demo session ends
• You can optionally enter your name/email to receive demo results

2.7 Server Logs

Our web server automatically records:

• IP address
• Date and time of access
• Pages accessed and features used
• Browser user-agent and device information

3. How We Use Your Data

• ✅ Respond to demo requests and contact enquiries
• ✅ Schedule and deliver your personalized demo
• ✅ Send product updates and commercial follow-ups
• ✅ Understand how users interact with our platform and website
• ✅ Improve platform and website functionality and user experience
• ✅ Maintain security and prevent fraud/abuse
• ✅ Comply with legal and regulatory obligations

We DO NOT:

• ❌ Sell your personal data to third parties
• ❌ Send unsolicited marketing without consent
• ❌ Use demo voice input for model training without explicit permission
• ❌ Share with unrelated companies or competitors

4. Data Retention

Data is automatically deleted after the retention period, unless legal obligations require longer retention.

5. Data Sharing & Third Parties

We do not sell your data. We may share it with:

All service providers are contractually bound to protect your data under DPDPA and GDPR standards.

📋 For complete infrastructure, compliance, and detailed subprocessor information: See our Trust Center & Security Page (sicada.ai/security)

6. International Data Transfers

Data Storage & Processing Regions:

• 🇮🇳 Primary Storage: AWS Mumbai, India (ap-south-1)
• 🇺🇸 AI Processing: AWS us-east-1 (Virginia) for optimized AI inference & real-time response
• 🌍 Customer-Specific Regions: Additional regions available based on customer data residency requirements

For users in EU/UK: Your data may be processed across these regions. We use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure appropriate safeguards during international transfers. You can request:

• India-only data storage (AWS ap-south-1 only)
• EU-only data residency
• Custom regional requirements

For full list of subprocessors, infrastructure details, and compliance certifications: See our Trust Center & Security Page

7. AI & Voice Technology Disclosure

SICADA AI uses artificial intelligence, including large language models, speech recognition, and voice synthesis:

8. Security Measures

• 🔐 Encryption: TLS 1.3 for data in transit; encryption at rest for all stored data
• 🔑 Access Control: Multi-factor authentication for staff; only authorized personnel access data
• 📝 Audit Logging: All data access logged for 90+ days
• 🛡️ Monitoring: 24/7 security monitoring and threat detection via SIEM
• ✅ Testing: Annual third-party penetration testing and security audits
• 🔒 Infrastructure: Isolated VPC, firewalls, DDoS protection (AWS Shield)
• 📋 Certifications & Compliance: ISO 27001 certified; GDPR compliant; DPDPA 2023 compliant; SOC 2 in progress

Report security vulnerabilities: security@edysor.ai (Responsible Disclosure welcomed)

9. Your Rights

Under DPDPA 2023 (India)

Under GDPR (EU/UK)

• Access your personal data
• Rectify (correct) inaccurate information
• Erasure ("right to be forgotten")
• Restrict processing of your data
• Data portability (receive in machine-readable format)
• Object to processing or automated decision-making
• Withdraw consent at any time
• Lodge a complaint with your national Data Protection Authority

10. How to Exercise Your Rights

11. Grievance & Complaints

12. Children's Data

SICADA AI is a business-to-business platform intended for adults and enterprise users. We do not knowingly collect personal data from anyone under 18. If you believe we have collected a child's data, please contact privacy@edysor.ai and we will delete it within 24 hours.

13. Data Breach Notification

In the event of a data breach affecting your personal information:

• We notify you within 72 hours (GDPR, DPDPA requirement)
• We provide details of: breach nature, data affected, remediation steps, your rights
• We report to Data Protection Board (India) and relevant authorities as required
• We provide support and resources for affected individuals

14. Links to External Websites

SICADA AI may contain links to external websites and services. This Privacy Policy applies only to sicada.ai and platform.sicada.ai. We are not responsible for third-party privacy practices and encourage you to review their policies.

15. Policy Updates

We may update this policy for regulatory changes, new features, or security improvements. Material changes will be communicated via email 30 days in advance. Your continued use of sicada.ai constitutes acceptance of updated policies.

16. Contact Us

Acknowledgment: By using sicada.ai and submitting information, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described.

Edysor Edutech Solutions Private Limited
SICADA AI Privacy Policy v2.1 | Effective: 1 June 2026
🔒 ISO 27001 Certified | 🇪🇺 GDPR Compliant | SOC 2 In Progress | 📋 DPDPA 2023 Compliant
© 2026 Edysor Edutech Solutions Private Limited. All rights reserved.