Sicada - AI Solutions for Higher Education

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Trust Center

Security & Trust

Sicada’s VoiceAI Engine is built with security, privacy, and reliability at its core. Our architecture is designed to minimise data exposure, ensure compliance, and provide enterprise-grade safeguards across all layers of the platform.

Compliance

Standard	Description	Status
ISO 27001	Information Security Management System	Certified
GDPR	EU General Data Protection Regulation	In Progress
SOC 2	Security & Availability Controls	In Progress
AI Compliance	Responsible AI governance & model safety	In Progress

Risk Profile

Data Access Level

Restricted

Impact Level

Substantial

Recovery Time Objective

24–48 hours

Data Residency

Multi-region (India, US, customer-specific)

Persistent Storage

None – Stateless architecture

Call Recording Retention

Customer-controlled (S3 lifecycle policies)

Infrastructure Security

Multi-Region Deployment

Sicada operates infrastructure across multiple AWS regions to meet both performance and regulatory requirements:

India: ap-south-1 (Mumbai)
US: us-east-1 (N. Virginia)
Additional regions available based on customer requirements

Low-Latency AI Routing

To optimise real-time performance, Sicada leverages US-based infrastructure (us-east-1) for AI inference workloads (e.g., OpenAI APIs), ensuring faster response times and improved reliability

Cloud Infrastructure

Hosted entirely on AWS (EC2, VPC, S3)
Isolated VPC architecture
Private subnets for internal services
Public exposure limited to required endpoints only

DDoS Protection & Monitoring

AWS Shield Standard for automatic DDoS protection
Real-time monitoring via Wazuh SIEM
Automated alerting on anomalies

Infrastructure Security

Product Security

All APIs require authentication via x-api-secret
No public unauthenticated endpoints (except /health)
HMAC-SHA256 signed webhooks for integrity verification
Stateless architecture — no persistent internal database
API keys isolated per tenant
Services deployed in isolated containers

Data Security

TLS 1.2+ for all API traffic
DTLS-SRTP encryption for WebRTC
Secure WebSocket connections for streaming
Encrypted S3 storage with time-limited presigned access
No storage of call audio, transcripts, or PII
Redis state auto-expires; no long-term data retention

Access Control

Centralised SSO (SAML 2.0 via Authentik)
Mandatory MFA for all employees
VPN required for production access
Strict role-based access control
Full audit logging across systems

Network Security

TLS termination at secure edge (Nginx)
Private subnet isolation for internal services
Zero-trust access model
Allowlist-based firewall rules
Controlled outbound traffic to approved providers only

Endpoint Security

All devices managed via Fleet MDM
Wazuh EDR for threat detection
Continuous monitoring of device health
Full-disk encryption mandatory

Corporate Security

Mandatory security training for all employees
Documented incident response procedures
72-hour breach notification (GDPR aligned)
Vendor risk assessment before onboarding

Subprocessors

We work with trusted third-party providers that meet our high standards for security and compliance.

Category	Subprocessor	Purpose
Infrastructure & Hosting	Amazon Web Services (AWS)	Compute, storage, networking
Telephony & Real-Time	Twilio	PSTN connectivity, call routing
	LiveKit	WebRTC media server
AI & LLM Providers	OpenAI, Grog, Google Gemini, vAI	LLM inference
Speech & Voice	Deepgram	Speech-to-text
	ElevenLabs, Cartesia	Text-to-speech
	Sarvam AI	Indian language STT & TTS
Data & Retrieval	Pinecone, Qdrant, Weaviate	Vector database (embeddings)

AI Governance & Safety

Sicada maintains a responsible AI framework that includes:

Model governance and monitoring

Vendor risk evaluation (OpenAI, etc.)

Continuous evaluation of AI system safety

Data handling controls for AI inputs & outputs

Alignment with emerging global AI regulations

security

Contact

For security, privacy, or compliance inquiries, reach out to our team.

General Support

support@edysor.ai

Security Reports

support@edysor.ai

Compliance & Legal

support@edysor.ai

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