Terms of Service

Effective Date: 24 June 2026

Last Updated: 24 June 2026

1. Introduction

These Terms of Service ("Terms") set out the conditions governing your access to and use of SICADA AI, an AI-powered voice automation and conversational intelligence platform owned and operated by EDYSOR EDUTECH SOLUTIONS PRIVATE LIMITED ("Edysor", "Company", "we", "our", or "us").

By accessing, registering for, or using SICADA AI, including its websites, applications, APIs, dashboards, integrations, and associated services (collectively referred to as the "Services"), you acknowledge that you have read, understood, and agreed to comply with these Terms. These Terms should be read together with our Privacy Policy, which forms an integral part of this agreement.

If you do not agree with any portion of these Terms, you must immediately discontinue use of the Services.

2. Company Information

3. Eligibility and Authority

• Individuals must be at least eighteen (18) years of age to create an account or access the Services.
• If you access or use the Services on behalf of a business, institution, partnership, government body, or any other legal entity, you represent and warrant that you possess the authority required to bind that entity to these Terms and to act on its behalf.

4. Description of Services

SICADA AI offers artificial intelligence-powered voice communication and automation solutions, which may include:

• AI-driven voice agents and automated calling systems
• Speech recognition, speech-to-text, and transcription capabilities
• Text-to-speech functionality and synthetic voice generation
• Voice cloning features, where legally permitted and supported by appropriate consent
• Call workflows, scripting tools, reporting, and analytics
• APIs, integrations, and connectivity with external telephony platforms and business applications

Important: SICADA AI is not a telecommunications carrier and does not directly provide telephone network services. Call delivery and telephony connectivity are provided through third-party providers selected, configured, and managed by you.

We reserve the right to update, modify, suspend, or discontinue any portion of the Services when reasonably necessary. Unless otherwise agreed under a separate written Service Level Agreement (SLA), uninterrupted availability, uptime, or performance is not guaranteed.

5. Account Registration and Security

Certain functionalities require the creation of a user account. By registering for an account, you agree to:

• Submit accurate, complete, and up-to-date registration information
• Protect and maintain the confidentiality of usernames, passwords, API keys, and other access credentials
• Accept responsibility for all activities occurring under your account
• Promptly notify Edysor if you become aware of unauthorized access, credential compromise, or any security-related incident involving your account

6. Subscriptions, Billing, and Payments

6.1 Pricing and Plans

Current subscription plans, pricing information, and applicable usage charges are available at: https://sicada.ai/pricing

6.2 Free Credits and Promotional Access

From time to time, SICADA AI may provide complimentary credits, pilot programs, trial access, demonstrations, or promotional offers. Such offerings are provided solely at our discretion and may be revised, restricted, or discontinued at any time without prior notice.

Unless expressly stated in a separate written agreement, access to free or promotional services does not create any entitlement to continued availability, future access, or conversion to a paid subscription.

6.3 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.

By purchasing a subscription, you authorize SICADA AI to charge the payment method associated with your account for recurring subscription fees and any applicable usage-based charges.

6.4 No Refund Policy

All payments made to SICADA AI are final and non-refundable. This includes, without limitation:

• Subscription fees
• Usage-based charges
• Add-on purchases
• Prepaid credits

Refunds will not be issued for unused services, partial billing periods, voluntary cancellations, account inactivity, or unused credits.

7. AI Use and Disclaimer

SICADA AI incorporates artificial intelligence technologies that generate automated responses, recommendations, and outputs.

By using the Services, you acknowledge and agree that:

• AI-generated responses may contain inaccuracies, omissions, or unintended biases
• Outputs generated by the platform should not be interpreted as legal, financial, medical, regulatory, or professional advice
• You remain solely responsible for reviewing, validating, and assessing AI-generated content before relying upon it
• Edysor does not warrant or guarantee the accuracy, completeness, reliability, suitability, or fitness of AI-generated outputs for any specific purpose

8. Voice Calls, Recording, and Telephony Responsibility

8.1 Call Recording

Recording Configuration: Call recording functionality may be available depending on your selected subscription plan, integrations, and platform settings. Customers determine whether recording features are enabled or disabled through the platform dashboard.

Your Sole Responsibility: You are entirely responsible for:

• Providing appropriate notice to all participants when a call is being recorded
• Securing any legally required permissions, approvals, or consents prior to recording communications
• Ensuring compliance with all applicable call-recording regulations and laws, including TRAI, TCPA, state-level requirements, and other jurisdiction-specific obligations
• Retaining evidence of consent and producing such records when legally required

Edysor accepts no liability arising from a customer's failure to comply with applicable recording laws. By enabling call-recording features, you represent and warrant that all required permissions have been obtained.

8.2 Telephony Compliance

SICADA AI facilitates integrations with external telephony providers but does not itself provide carrier services.

You are solely responsible for:

• Choosing, configuring, and managing telephony providers
• Complying with TRAI, DLT, TCPA, FCC, and other relevant telecommunications regulations
• Managing opt-out requests, suppression lists, and do-not-call obligations
• Following carrier-specific requirements and local telecommunication policies applicable to your region of operation

9. Voice Cloning Consent Requirements

Voice cloning features may only be used when valid authorization has been obtained from the individual whose voice is being replicated.

By using voice-cloning functionality, you agree that:

• Explicit written permission will be obtained from the voice owner before cloning their voice
• Documentation demonstrating consent will be maintained and provided upon request
• Voice replication will not be performed without lawful authority or authorization
• Edysor may suspend, restrict, or permanently disable voice-cloning capabilities where misuse, unauthorized activity, or insufficient proof of consent is suspected

10. Acceptable Use

You agree not to use SICADA AI or any related Services for activities that are unlawful, harmful, deceptive, or unauthorized, including:

• Impersonating another individual or organization without appropriate authorization
• Engaging in fraud, scams, identity deception, or misleading practices
• Circumventing consent requirements, opt-out mechanisms, or do-not-call regulations
• Sending spam, abusive messages, harassment, or deceptive communications
• Uploading, processing, or distributing data that is unlawful, infringing, or unauthorized
• Attempting to disrupt, compromise, interfere with, or gain unauthorized access to platform systems, security controls, or infrastructure

11. Prohibited Activities and Industries

The Services may not be used in connection with any activity, business, or industry that is unlawful, harmful, deceptive, or otherwise prohibited under applicable laws. Prohibited uses include, but are not limited to:

• Manufacturing, distribution, promotion, or sale of illegal narcotics or controlled substances
• Trading, distribution, or facilitation of weapons, firearms, explosives, or military equipment
• Unauthorized gambling, betting operations, or gaming activities prohibited by law
• Adult entertainment, sexually explicit content, or related services
• Human trafficking, exploitation, forced labor, or similar unlawful practices
• Money laundering, financial crime, or fraudulent financial schemes
• Identity theft, impersonation fraud, phishing, or deceptive activities
• Production, sale, or distribution of counterfeit products, forged documents, or unauthorized replicas
• Pyramid marketing structures, Ponzi schemes, or other fraudulent investment programs
• Any activity that violates local, national, or international laws and regulations

Violation of this section may result in immediate suspension, restriction, or permanent termination of Services without entitlement to any refund.

12. User Content

You retain all ownership rights to the information, materials, and content you upload, submit, generate, or otherwise create through the Services.

By providing such content, you grant Edysor a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and display that content solely to operate, maintain, enhance, and provide the Services.

Important:

Edysor does not use customer content, uploaded documents, call recordings, transcripts, CRM data, lead information, knowledge bases, or related business information to train third-party artificial intelligence models unless explicit written authorization has been obtained from you.

Any use of customer information for model-training purposes requires:

• Your prior written consent
• A separate Data Processing Agreement (DPA) or equivalent written arrangement

You are solely responsible for ensuring that all content submitted through the Services complies with applicable laws, regulations, intellectual property rights, privacy obligations, and third-party contractual requirements.

13. Intellectual Property

All rights, title, and interest in the SICADA AI platform, including software, source code, interfaces, AI technologies, trademarks, logos, branding, documentation, designs, and related materials, remain the exclusive property of Edysor or its licensors.

Except where expressly permitted in writing, you may not:

• Copy or reproduce any portion of the Services
• Modify, adapt, or create derivative works
• Reverse engineer, decompile, or attempt to extract source code
• Commercially exploit or redistribute any platform component

Any suggestions, recommendations, comments, or feedback submitted by you regarding the Services may be used by Edysor without restriction, attribution, compensation, or obligation.

14. Third-Party Services

SICADA AI may integrate with or connect to third-party applications, telecommunications providers, software platforms, APIs, and external services.

Edysor does not control and is not responsible for:

• Availability or performance of third-party services
• Policies, security practices, or privacy standards of third parties
• Compliance obligations applicable to third-party providers

Your interaction with external services is governed exclusively by the terms, conditions, and policies established by those providers.

15. Service Level and Uptime

Edysor uses commercially reasonable efforts to maintain reliable platform availability and performance.

However, unless a separate written Service Level Agreement (SLA) has been executed, the Services are provided without any guarantee of:

• Continuous operation
• Uninterrupted availability
• Error-free functionality
• Specific uptime commitments

Scheduled maintenance, upgrades, emergency repairs, and unforeseen outages may occasionally affect service availability. Where reasonably practicable, advance notice will be provided.

16. Data Export and Deletion After Termination

Upon cancellation or termination of your account:

• Access to the Services will cease immediately
• You may request a copy of your data within thirty (30) days following termination
• Where technically feasible, exported information will be provided in a machine-readable format
• After the 30-day export period has expired, information will be deleted in accordance with the Privacy Policy and applicable Data Processing Agreement
• Certain information may be retained where necessary to satisfy legal, regulatory, accounting, audit, security, or billing obligations

Requests for data export should be submitted to: privacy@edysor.ai

17. Disclaimer of Warranties

The Services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Edysor disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties relating to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability, reliability, or performance

Unless otherwise agreed in a written SLA, Edysor does not warrant that the Services will operate without interruption, delay, security incidents, defects, or errors.

18. Limitation of Liability

To the maximum extent permitted by applicable law:

• Edysor shall not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages
• Edysor shall not be liable for losses arising from reliance on AI-generated outputs, automated decisions, or user misuse of the Services
• The aggregate liability of Edysor for all claims arising from or relating to the Services shall not exceed the total amount paid by you to Edysor during the three (3) months immediately preceding the event giving rise to the claim

19. Indemnification

You agree to defend, indemnify, and hold harmless Edysor and its officers, directors, employees, contractors, affiliates, licensors, and representatives against any claims, liabilities, losses, damages, costs, penalties, or expenses arising from:

• Your use or misuse of the Services
• Failure to obtain legally required permissions or consents for calls, recordings, or voice-cloning activities
• Violations of applicable laws, regulations, or industry requirements, including TRAI, TCPA, DND, telecommunications, privacy, or consumer-protection laws
• Claims arising from your content, data, communications, or business activities
• Non-compliance with call-recording requirements or consent obligations

20. Suspension and Termination

Edysor reserves the right to suspend, restrict, or terminate access to the Services at its sole discretion where necessary due to:

• Violations of these Terms
• Suspected fraud, abuse, or unauthorized activity
• Regulatory or legal compliance concerns
• Risks to platform security, integrity, or reputation

Upon termination:

• Access to the Services will immediately end
• Charges already incurred remain payable and non-refundable
• Provisions relating to indemnification, intellectual property, limitation of liability, governing law, confidentiality, and similar obligations will survive termination

21. Separate Agreements and Enterprise Contracts

If you have entered into a separate written agreement with Edysor, including but not limited to:

• Master Services Agreement (MSA)
• Data Processing Agreement (DPA)
• Service Level Agreement (SLA)
• Statement of Work (SOW)
• Order Form

Then the terms of that agreement shall prevail to the extent any conflict exists between such agreement and these Terms of Service.

For enterprise customers, negotiated contractual terms take precedence over these standard Terms.

For contract-related enquiries, contact: info@edysor.ai

22. Governing Law and Jurisdiction

• These Terms shall be interpreted and governed in accordance with the laws of India.
• Any dispute, controversy, or claim arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Udaipur, Rajasthan, India.

23. Force Majeure

Edysor shall not be held responsible for delays, interruptions, or failures in performance resulting from circumstances beyond its reasonable control, including:

• Natural disasters
• Acts of government or regulatory authorities
• Internet or telecommunications outages
• Cyberattacks or infrastructure failures
• Labor disputes
• Failures of third-party service providers
• Other unforeseen events beyond reasonable control

24. Support Availability

Customer support services are generally available from:

Monday to Saturday
10:00 AM to 7:00 PM IST

Support availability excludes national holidays, public holidays, and officially announced closures unless otherwise communicated.

25. Miscellaneous

• These Terms represent the complete and entire agreement between you and Edysor concerning the Services
• If any provision is determined to be unenforceable or invalid, the remaining provisions will continue in full force and effect
• No waiver of any right or provision shall be effective unless made in writing
• You may not transfer or assign rights or obligations under these Terms without prior written approval from Edysor
• Section titles and headings are included solely for convenience and do not affect interpretation

26. Contact

For questions, concerns, or notices relating to these Terms of Service:

Acknowledgment: By accessing or using SICADA AI, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.

SICADA AI Terms of Service v2.2 | Effective Date: 24 June 2026
© 2026 Edysor Edutech Solutions Private Limited. All rights reserved.